Purchase, Exchange, and Return Policy

Thank you for trusting us with your jewelry needs. We realize that you have choices when it comes to buying your fine jewelry, timepieces and accessories. We consider it a privilege that you have chosen to do business with us and we want to make sure that our entire staff always exceeds your expectations. If for some reason we haven’t, please let us know and we’ll do our best to make things right for you. Feel free to call us at 847-559-1155 or by email at brian@shellejewelers.com . Thank you again for your continued patronage
Manny & Brian Millman and the Shelle Jewelers Family

Unless otherwise specified below, your purchase in original condition with original gift box with all warranty cards and instruction books intact, and when accompanied by its original receipt, may be exchanged or returned for a refund within thirty (30) days of original receipt. Sale or clearance merchandise, Consignment purchases, Estate and Antique purchases, completed layaways, special orders, shipping charges, modified and/or custom pieces are not returnable or exchangeable. Gift receipts will be issued a merchandise credit only with no refunds. Gift certificates are not redeemable for cash. All credits and refunds will be issued in accordance with the original method of payment. In the case of cash or check, a check will be issued within ten (10) business days.

An item(s) can be placed on layaway for a maximum of ninety (90) days. A minimum deposit of twenty-five percent (25%) of the original sales amount is required and additional payments must be made each month. After ninety (90) days, inactive layaways will be returned to stock and funds on deposit will be converted to a merchandise credit only. There are no refunds on layaways.

A special order is placed at the customer’s request and are not refundable, returnable or exchangeable. All special orders require a fifty percent (50%) non-refundable deposit. Any item under two hundred dollars ($200.00) will require payment in full at the time of ordering.

Custom Design work is produced at the specific request and to the stated and implied specifications of the individual customer. All rights to the original design and the replication thereof are reserved by the designers and Shelle’ Jewelers, Inc. Custom design work involves metals, gems and labor furnished by Shelle’ Jewelers, Inc. for a specific client to produce a uniquely designed item. All work requires a fifty percent (50%) deposit of the item(s) final cost. Custom items are non-refundable or exchangeable. When asked to produce a handmade wax or CAD grown wax, the client will pay the non-refundable wax fee with a minimum of two hundred fifty dollars ($250.00). Full payment upon receipt of custom work denotes the client’s full satisfaction. Minor adjustments such as ring sizing may be made to accommodate the wearer within a reasonable time frame at a modest fee or no charge depending on the circumstance and extent of the work involved.

Shelle’ Jewelers, Inc. guarantees our repairs for sixty (60) days from the original completion date. Shelle’ Jewelers, Inc. guarantees our complete watch overhauls for one (1) year from original date of completion. Failure to claim repairs ninety (90) days after notice of completion shall constitute forfeiture of the item. Shelle’ Jewelers, Inc. may sell or dispose of the item.

New Watches: All new watches carry a factory warranty against original defects. During this period, Shelle’ Jewelers, Inc. will send back the timepiece to the factory for repair at no charge.
Pre-Owned watches: Shelle’ Jewelers, Inc. will repair any pre-owned watch for one year from the date of purchase. Damages from accidents, normal wear, opening the case or repairs done by anyone other than Shelle’ Jewelers, Inc. are not covered by this warranty. Exterior parts such as bracelet straps, clasps, cases, crystals and crowns are not covered by this warranty. You must present your receipt for your warranty to apply.

If customer requests merchandise to be shipped outside the State of Illinois and sales tax is not charged, the customer may be liable for a state use tax.

Returned checks will be assessed a $25.00 fee or applicable bank charge, and if not redeemed within one week may be turned over for collection.

Most colored stones are subject to routine treatments in order to improve their appearance or durability. Please assume that any colored stone sold by Shelle’ Jewelers, Inc. has been treated using the appropriate methods unless otherwise stated on receipt.

Shelle’ Jewelers, Inc. will perform a basic cleaning & inspection on your jewelry free of charge. If stones fall out during a basic cleaning, there is a resetting fee. We recommend this service to be done at least every six (6) months. More thorough cleanings are available for a fee depending on the service needed.

Appraisals can be issued free of charge at the customer’s request for any items purchased at Shelle’ Jewelers, Inc. This receipt copy is proof of purchase and can be used for insurance needs depending on the insurance company (consult your insurance agent).

Any single diamond or diamond stud set purchased from Shelle’ Jewelers, Inc. may be traded in for credit for the original purchase price on any future diamond purchase. The diamond(s) must be in the same condition as at the time of purchase and include all original documentation. The new diamond(s) must exceed the original purchase price by fifty (50%) percent or twenty five hundred dollars($2500.00), whichever is greater.

The diamonds in all of our pieces have been purchased from legitimate sources not involved in funding conflict in compliance with the Kimberly Process. Shelle’ Jewelers, Inc. hereby guarantees that these diamonds are conflict-free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.

A finance charge of 1 ½% per month (18% per year) will be charged on past due accounts over 30 days.

With the acceptance of this receipt or by purchasing through our website, customer agrees to the above terms and conditions.

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